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Consulting

  • Hiring Great Sales People

    Recently we have had to deal with our clients on this issue of hiring sales personnel.  It often feels like a hit or miss operation, with our clients getting the raw deal. How can we improve this so that our clients increase the ability to hire the right people first time.  Unfortunately there are hurdles:  Healthcare and benefits is a major one, which...

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  • Roles and Responsibilities of BOD

    We’re often asked by our clients to either improve their board of directors (BOD) or to aid in establishing a BOD. In 2016 we wrote a piece on the role of the BOD, however we feel its a good time to refresh everyone on what the roles and responsibilities of the directors and boards – both for profit and not-for profit organizations. Purpose of BOD The b...

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  • 6 Simple steps for GREAT Customer Service

    Great customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won’t be profitable for long. Great customer service is all about bringing happy, satisfied customers back.  It’s about sending them a...

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