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  • 6 Simple steps for GREAT Customer Service

    Great customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won’t be profitable for long. Great customer service is all about bringing happy, satisfied customers back.  It’s about sending them a...

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  • For China, All Roads (and Belts) Lead to Europe

    Editor’s Note: This is the third installment in a four-part series exploring the underlying motivations behind China’s ambitious Belt and Road Initiative and the challenges that it will face. China’s Belt and Road Initiative encompasses six economic corridors. But in geographic and ideological terms, Europe represents the end...

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  • Russia Regains Its Momentum Across Eurasia

    (ALEXEI DRUZHININ/AFP/Getty Images) Forecast Highlights The Russia-led Collective Security Treaty Organization (CSTO) and Eurasian Economic Union will soon gain more clout across Eurasia. The region’s precarious security environment and Europe’s persistent divisions will force the blocs’ members to cooperate more closely ...

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  • What Comes Next for France?

    Emmanuel Macron’s victory in the French presidential election averted a crisis for the European Union. Had she prevailed in Sunday’s vote, Marine Le Pen could have helped set the bloc’s demise in motion, even if her most radical proposals, such as holding a referendum on France’s eurozone membership, would have been...

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