There are many definitions for customer service, but what we all agree on is it the way that we treat a prospect when they come in contact with our business, whether that business be retail or service oriented. There has never been a time to provide the best customer service than in today’s world. Consumers today buy more on the service that they rec...

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Building a brand, your brand is not a simple exercise.  Nor is it simply an exercise on your company’s journey.   The simple fact is that if you have launched your company – your baby, then every aspect of it is a reflection of you.   So to put it simply – your brand is you!    So how do you begin to build your brand? Where to start?  One of th...

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