According to Bloomberg, 8 out of 10 entrepreneurs who start businesses fail within the first 18 months. That’s 80% who crash and burn.   Yet again here is that 80/20 rule. So why? How can we learn from so that we can all apply to our own business aspirations? In my own nearly 30 years of leading successful organizations, serving on Boards and working wi...

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Generally most executives, entrepreneurs and business owners know that strategy is important.  But almost all also find it scary, because it forces them to confront a future they can only guess at.   What is even worse is choosing a strategy, which entails making decisions that explicitly cut off possibilities and options.  An executive may well fear t...

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Congratulations, you’re going to build a new website for your business. Before you take the plunge, here are some simple questions to consider. Many times small business owners have come to us and explained that they had a website built for their business, yet it’s not doing anything for them. After we have reviewed the website we have found that in far ...

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Great customer service is the lifeblood of any business. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won’t be profitable for long. Great customer service is all about bringing happy, satisfied customers back.  It’s about sending...

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There are many definitions for customer service, but what we all agree on is it the way that we treat a prospect when they come in contact with our business, whether that business be retail or service oriented. There has never been a time to provide the best customer service than in today’s world. Consumers today buy more on the service that they rec...

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